PAYMENT

All online payments on titretrois.com are processed securely through Freedom Pay, our authorized payment service provider.

Payment by Bank Card

We accept online payments with eligible Visa and Mastercard bank cards issued by banks in supported countries.

All payments on the Website are processed in EUR (Euro).

If your bank card is issued in a currency other than EUR, the transaction amount will be converted into your card’s currency by your bank, card issuer or payment provider.

The final amount charged in your local currency may therefore vary depending on:

  • the exchange rate applied by your bank or card issuer at the time of the transaction;
  • currency conversion rules;
  • international transaction fees; and
  • other fees that may be charged independently by your bank or payment provider.

TITRE TROIS does not determine the exchange rate applied by your bank and is not responsible for currency conversion differences or additional fees charged by banks, card issuers or payment providers.

The amount displayed in EUR at checkout is the amount submitted by TITRE TROIS for payment.

International Card Payments

Through Freedom Pay, TITRE TROIS accepts eligible international card payments from supported countries.

Under the current geographical restrictions applicable to our Freedom Pay merchant account, payments cannot be accepted from cards issued in the following countries or territories:

  • Algeria;
  • Angola;
  • Bulgaria;
  • Bolivia;
  • British Virgin Islands;
  • Vietnam;
  • Haiti;
  • Democratic Republic of the Congo;
  • Yemen;
  • Cameroon;
  • Côte d’Ivoire;
  • Lebanon;
  • Syria.

These restrictions are determined by the payment service provider and may be updated from time to time due to payment network, regulatory, compliance or risk-management requirements.

A payment from a supported country may still be declined by the Customer’s bank, card issuer, payment network or Freedom Pay for security, authorization, regulatory or technical reasons.

TITRE TROIS does not have access to or control over the reasons for a transaction being declined by the Customer’s bank.

If your payment is declined, please contact your bank or card issuer for further information or try another eligible payment card.

Secure Payment Processing

After confirming your Order and proceeding to payment, you will be redirected to a secure Freedom Pay payment page, where you will be asked to enter the required bank card details.

Payment card information is processed securely by Freedom Pay. TITRE TROIS does not normally receive or store your full card number, CVV/CVC code or complete payment card credentials.

Freedom Pay is PCI DSS compliant.

Additional cardholder authentication may be required using 3-D Secure (3DS) or another authentication method supported by your bank.

Depending on your bank, you may be asked to confirm the transaction using:

  • a one-time password or SMS code;
  • your banking application;
  • biometric authentication; or
  • another verification method determined by your bank.

The authentication procedure is controlled by your bank or card issuer. If you experience difficulties completing authentication, please contact the bank that issued your card.

Payment Confirmation

An Order is considered successfully paid once TITRE TROIS receives confirmation of the successful transaction from the payment provider.

After successful payment, you will receive an Order confirmation using the contact details provided during checkout.

If payment is unsuccessful or declined, the Order may remain unpaid and will not be dispatched until successful payment has been confirmed.

AFTER YOUR PURCHASE

After your payment has been successfully confirmed, the TITRE TROIS team will personally contact you by email using the email address provided with your Order.

We will keep you informed about the preparation and dispatch of your Order.

Once your Order has been shipped, we will send you:

  • confirmation that the Order has been dispatched;
  • the available tracking number;
  • relevant tracking or delivery information; and
  • any additional information required for the delivery of your international Order.

Our team accompanies the delivery process after purchase and remains available to assist with questions relating to shipment, tracking or delivery.

For Order or delivery enquiries, please contact us at:

titretrois@gmail.com

PAYMENT SECURITY & PRIVACY

Payment information is processed by Freedom Pay and the financial institutions involved in completing the transaction.

The processing of personal information connected with your Order is governed by the TITRE TROIS Privacy Policy and, where applicable, the privacy policies of the relevant payment providers.

TITRE TROIS will never ask you to send your full bank card number, CVV/CVC security code or online banking password by email, messenger or social media.