RETURNS & REFUNDS

TITRE TROIS accepts eligible Products purchased online for return within 14 calendar days from the date of delivery, unless a longer return or withdrawal period is required by mandatory consumer protection law applicable to the Customer.

How to Request a Return

To request a return, please contact us at:

titretrois@gmail.com

Your email should include:

  • your full name;
  • your Order number;
  • the Product(s) you wish to return; and
  • clear photographs showing the current condition of the Product, including all original brand labels, hangtags, security tags and price tags attached to the Product.

The photographs should allow us to verify the condition of the Product before it is returned.

Please do not send the Product back before receiving return instructions and the applicable return address from TITRE TROIS.

Where mandatory consumer protection law provides the Customer with a statutory right of withdrawal or return, the requirement to provide photographs or follow the above procedure does not limit that statutory right where it has otherwise been validly exercised within the applicable period.

Return Conditions

To be eligible for return under the TITRE TROIS return policy, the Product must be returned in its original condition.

The Product must:

  • be unworn and unused, except for reasonable fitting;
  • be unwashed, unaltered and undamaged;
  • be clean and free from stains, makeup, deodorant marks, perfume, body odour, pet hair or other signs of wear or use;
  • have all original brand labels, hangtags, security tags and price tags attached in their original position;
  • include all original accessories or components supplied with the Product; and
  • remain in a condition suitable for resale as a new Product.

TITRE TROIS reserves the right to refuse a return under its standard return policy if the Product has been worn, used, washed, altered or damaged, or if the original tags or price tag have been removed or are no longer attached.

Where mandatory consumer protection law grants the Customer rights that cannot be restricted by these conditions, those statutory rights remain unaffected.

Where permitted by applicable law, TITRE TROIS may reduce the refund amount to reflect any decrease in the value of the Product caused by handling beyond what is reasonably necessary to inspect or try on the Product.

Return Shipping

Unless otherwise required by applicable law, the Customer is responsible for return shipping costs when returning a Product because of:

  • a change of mind;
  • unsuitable size or fit; or
  • another personal reason unrelated to a defect or error by TITRE TROIS.

TITRE TROIS will cover reasonable return shipping costs where the Product:

  • is defective;
  • was damaged before delivery;
  • is materially different from the Product ordered; or
  • was sent incorrectly by TITRE TROIS.

The Customer is responsible for securely packaging the returned Product.

Where the Customer arranges the return independently, we recommend using a trackable delivery service. TITRE TROIS is not responsible for returned parcels lost before they are received by us, except where applicable law provides otherwise.

For international returns, customs duties, taxes, brokerage fees and other charges associated with returning the Product are the Customer’s responsibility unless otherwise required by applicable law or the return is due to a defect or error attributable to TITRE TROIS.

Refunds

Once the returned Product has been received, inspected and approved, TITRE TROIS will process the applicable refund within the period required by applicable law.

The refund will be made to the same payment method used for the original purchase.

For payments made by bank card, the refund will be issued to the same card used for the original transaction, where technically possible.

Once TITRE TROIS has processed the refund, the time required for the funds to appear in the Customer’s account depends on the Customer’s bank, card issuer or payment provider and may vary.

TITRE TROIS is not responsible for processing or posting times determined by banks, card issuers or payment providers after the refund has been successfully initiated by us.

If the original card is no longer active, has expired, has been replaced or is otherwise unavailable, the refund will be processed in accordance with the procedures of the relevant bank or payment provider and applicable law.

Currency conversion differences, exchange-rate fluctuations, international transaction fees and other charges imposed independently by banks or payment providers are outside the control of TITRE TROIS and are not refundable by us.

Original Delivery Charges

Unless otherwise required by applicable consumer protection law, the original delivery charge is non-refundable where the Customer returns a Product because of a change of mind, unsuitable size or another personal reason.

Where applicable law requires reimbursement of the original delivery charge following the Customer’s statutory withdrawal, TITRE TROIS will refund the amount required by law.

Any additional amount paid for express, premium or alternative delivery is non-refundable unless required by applicable law.

Defective, Damaged or Incorrect Products

If you receive a Product that is defective, damaged upon delivery or different from the Product you ordered, please contact us at:

titretrois@gmail.com

Please include:

  • your Order number;
  • your full name;
  • a description of the issue; and
  • clear photographs showing the Product and the relevant defect, damage or incorrect item.

Depending on the circumstances and applicable law, TITRE TROIS may offer an appropriate remedy, including replacement, repair, price reduction or refund.

Where required by applicable law, TITRE TROIS will cover reasonable shipping costs associated with returning a defective, damaged or incorrect Product.

Products That May Not Be Returned

Certain Products may not be eligible for change-of-mind returns where such exclusions are permitted by applicable law.

These may include:

  • Products made specifically to the Customer’s measurements or specifications;
  • personalized or customized Products;
  • sealed Products that are not suitable for return for hygiene or health protection reasons once the seal has been removed; and
  • other Products excluded from return under applicable mandatory law.

These exclusions do not affect the Customer’s rights in relation to Products that are defective, damaged, incorrectly supplied or otherwise non-conforming.

Products purchased on sale or using a promotional discount remain subject to the same return conditions unless otherwise expressly stated and permitted by applicable law.

Important

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or limit any mandatory rights granted to Consumers under applicable consumer protection law.

If mandatory consumer protection law applicable to the Customer provides greater protection than this Policy, the relevant mandatory provisions shall apply.